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What can businesses do to ensure their business gains the required continuity and resilience to thrive in the market?

The changes needed will have long-lasting impacts on any business. They need to be performed with some critical underlying principles, as illustrated below, many of which can be concerns for some organizations:

Cloud — as the preferred choice to eliminate the dependencies of physical data centers, but also offer a safe platform that’s accessible anywhere, anytime.

Anything-as-a-Service — buying ‘as-a-service’ is no longer limited to only technology solutions but goes to actions, processes, and functions which can be provided as-a-service. Identify which parts of your organization are crucial to operating internally and which purchase or components qualify to outsource as-a-service. These choices may provide a focus for your own investments in invention and talent.

Quick automation — Small and medium companies tend to rely on manual processes and jobs. A number of these tasks are repetitive, for example, overtyping the customer information into a CRM system or updating payroll data. Substantial benefits can be provided by automating repeatable activities to your organization.

If you’re to ask one thing that COVID-19 has demonstrated very clearly? It’s that the investment done by businesses in digital technology is not a luxury.